Frequently Asked Questions
Frequently Asked Questions
Q: Is The Black Bread Company 100% Black-owned? Can I buy stock in the company?
A: Yes. We are 100% Black-owned. At this time, we are not a publicly-traded company.
Q: Do you all ship to my address?
A: Yes, we ship everywhere in the U.S.
Q: Can I buy your bread at the store?
A: Breadwinners in the Chicagoland area can purchase our products at Mariano’s, FairPlay, Dill Pickle Food Co-op, South Loop Market, and Sugar Beet Food Co-op. We look forward to announcing retail partners outside of Chicago very soon!
Q: How long will it take to receive my order?
A: It takes up to 7 business days for an order to be processed. Once processing is complete, your order will ship. Orders are also subject to the standard delivery time of the shipping carrier selected at check out. We are currently experiencing some delays due to the COVID-19 pandemic.
Q: Will my bread be fresh and in good condition when it arrives?
A: All loaves of bread are packaged with extreme care to ensure pristine condition upon arrival. We guarantee that our bread will be fresh and soft when you receive it! Our Breadwinner Assistance Team is here to answer questions if, for some reason, your order arrives in less than satisfactory condition.
Q: There was an issue with my order. How do I request a refund?
A: We do not offer refunds on perishable products and branded merchandise. If there is an issue with your order, reach out to our Breadwinner Assistance Team for a resolution.
Q: There was an issue with my order, and I was told that I would receive a replacement. How long will it take for the replacement order to ship?
A: On the rare occasion that we have to re-ship an order due to an error on our part, replacement orders will be subject to our standard processing and shipping timeframes. We are currently experiencing some delays due to the COVID-19 pandemic.
Q: I entered the wrong address, how can I have my order updated with the correct information?
A: If there are any errors with the shipping information you provided at check-out, please email us ASAP at firstname.lastname@example.org for assistance. We will do our best to accommodate your request if your order has not already been processed and shipped.
Q: Is my bread guaranteed with the subscription program?
A: Yes, anyone that enrolls in our ‘Private Bread Club’ subscription program will have the option to receive loaves of bread monthly.
Q: Do you take EBT?
A: At this time, we do not take EBT/food stamps. We hope to make this an option in the future.
Q: My order says it’s been delivered, but I don’t see my package outside of my home. Since I never received my package, can I have a refund?
A: We do not offer refunds on perishable products and branded merchandise. In this situation, we ask that you reach out to the mail carrier to file a claim for a lost or stolen package to be compensated for items that you didn’t receive. We are not responsible for lost or stolen items once the carrier confirms that the package has been delivered. The Breadwinner Assistance Team is happy to supply you with any information about your order that may be needed to submit a claim to the shipping carrier.
Q: I won’t finish my loaves before the “best by” date on the packaging. What can I do?
A: Our bread can be frozen in its original packaging or another freezer-safe container to help extend the life of the product. In general, we recommend that you store your bread in a cool, dry place, away from direct sunlight to help maximize the product’s shelf life. Our bread will often stay fresh for a few days beyond the “best by” date. Any bread with visible signs of mold or hardness should be thrown away immediately.
Q: Do you have plans to make other types of bread?
A: Yes! Our goal is to continue to develop our product line and make our products accessible to people with a variety of dietary and lifestyle needs. Sign up for our newsletter and follow-us on social media for updates about new product offerings.
Q: Is your bread bleached?
A: No, all of our bread products are unbleached.
Q: Is your bread vegan friendly? Do your products have pork in them?
A: Our breads are pork-free and vegan-friendly. We do advise each individual to use their own discretion based on their specific health, dietary, and or religious practices.
Q: Do you have 100% whole wheat bread?
A: No. At this time, the only wheat bread we offer is our Honey Wheat.
Customer Service Contact: email@example.com. Please include your order number in the subject line when you email the Breadwinner Assistance Team. Allow up to 48 business hours for a response.
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